Knowledge Management is about capturing, creating, distilling, sharing and using know-how. That know-how includes explicit and tacit knowledge. […] It is not about books of wisdom and best practices, it’s more about the communities that keep know-how of a topic alive by sharing what they know, building on it and adapting it to their own use. [] Call it ‘performance through learning’, shared knowledge’, or simply ‘working smarter.”
- Chris Collison and Geoff Parcell